TRANSITIONS MEDIATION CENTER
  • Mediation Training Programs
  • Mediation Service
  • Online 40-hr Basic Mediation Training
  • Online 30-hr Advanced Family Mediation Training
  • Contact Us
  • Mediation Training Programs
  • Mediation Service
  • Online 40-hr Basic Mediation Training
  • Online 30-hr Advanced Family Mediation Training
  • Contact Us

40 Hour Basic MediationTraining 

Course Outline
I. History of Mediation
II. Overview of ADR Legislation in Texas
III. Conflict Resolution Theory
Topics:
  1. Definitions, Types of Conflict, Sources of Resolution, and Responses to Conflict.
  2. Conflict Resolution Continuum
  3. Interest-based, collaborative problem solving
 
IV. Mediation Theory and Practice
Topics:
A. Definition of mediation
B. Role and characteristics of mediators
C. Theory of mediation
D. Benefits of the mediation process
E. Differences in third-party roles: mediators, arbitrators, and judges
F. Approaches to negotiation
G. Range of styles, types of mediators and mediations
H. Impact of diversity issues
I. Court systems and procedures
 
V. Mediation Process and Techniques
A. Elements of the Mediation Process
1. Preliminary arrangements
2. Opening and structuring the mediation session
3. Introduction/orientation of disputants/attorneys
4. Gathering and exchanging information (venting/opening statements)
5. Issue and problem clarification
6. Generating options
7. Bargaining and negotiation
8. Agreement writing/enforceability
9. Closure
B. Techniques
1. Trust building
2. Reframing
3. Keeping on track, following agenda, managing process
4. Focusing on interests vs. positions
5. Building on partial agreements
6. Caucusing
7. Reality testing
8. Working with third parties
9. Managing difficult people or strong emotions
VI. Self-Awareness
Topics:
A. Diversity/cultural awareness (personal biases)
B. Language differences
C. Conflict style
D. How the trainee responds to conflict
E. Personality style
VII. Ethics
Topics:
A. Conflict of interest/appearance of impropriety
B. Neutrality/impartiality
C. Confidentiality
D. Sample of standards recommended by dispute resolution professional
organizations
E. Staying in the role of mediator
F. Violence, substance abuse, child abuse & neglect, screening, reporting and legal
issues
G. Power imbalances
H. Liability
I. Misuse of process
J. Protecting the process
K. Awareness of various organizations’ ethical guidelines and grievance processes
VIII. Communication Skills
Skills include:
A. Listening
B. Note taking
C. Questioning
D. Nonverbal communication (i.e., eye contact, body language)
E. Restating and clarifying
F. Use of neutral language
G. Drafting the agreement
H. Recognizing feelings and emotions of parties
IX. Professional Considerations
Topics:
A. Professional organizations
B. Networking
C. Practicum
D. Continuing education
E. Aspects of establishing a practice
F. Community service
G. Role Play

**This course is designed to satisfy the 40 classroom hours of training as indicated in the Texas Alternative Dispute Resolution Act § 154.052, Tex. Civ. Prac. & Rem. Code Ann. 
This course also meets the Texas Mediator Trainers Roundtable's requirements.

Contact us
​

Phone: 210-901-3710
EMAIL: rebecca@transitionsmediationcenters.COM

​

Transitions Mediation Center 
1150 N. Loop 1604 W
​San Antonio, Texas 78248

Picture
© 2021 Web Cheetah Digital Design. All Rights Reserved.