One of the most valuable skills an employer looks for in a potential employee, is your ability to work with individuals as well as in a team setting. Conflict is a normal part of any workplace and costs businesses approximately $359 billion per year. When it occurs, there is a drop in morale, an increase in absenteeism and decreased productivity. If you understand that conflict is inevitable and you have the skill set to confidently manage and resolve conflicts, you increase your employability and develop your potential.
When you have successfully completed this course, you will have learned the following: · Understand common causes of conflict · Identify negative conflict tactics · Positive counter tactics · Have confidence during conflicts · The best process for resolving conflict · Understand their own style of conflict · Identify other styles of conflict · Successfully mediate conflict between two parties · And Much More
*After successful completion of this course, you will be issued a certificate in Basic Mediation Skills.
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