Location:
Key Center | 601 108th Ave NE,
19th floor Bellevue, WA 98004
Course Description:
Module 1: Conflict Resolution Primer
Module 2: Conflict Anatomy
Module 3: The Language of conflict resolution
Module 4: The Conflict Resolution Process
Module 5: Mediating conflict
Key Center | 601 108th Ave NE,
19th floor Bellevue, WA 98004
Course Description:
Module 1: Conflict Resolution Primer
- Is conflict good or bad?
- Potential benefits of conflict
- The costs of conflict
- Is this a conflict? Definition of workplace conflict
Module 2: Conflict Anatomy
- The Four possible conflict outcomes
- Conflict resolution styles
- Find out your preferred conflict resolution style – self-assessment
Module 3: The Language of conflict resolution
- The importance of using the right language when resolving conflict
- The six conflict resolution language fundamentals
Module 4: The Conflict Resolution Process
- The conflict resolution process
- The conflict resolution process skill practice activity
- Games and conflict resolution
- Counter tactics and dealing with games
Module 5: Mediating conflict
- What is mediation?
- Characteristics of a mediator
- Key mediation tips
- The Four steps of mediation
